Refund & Cancellation Policy

1. Merchant of Record & Order Processing

Our order processing, subscription management, and payment fulfillment are conducted by our Merchant of Record, Paddle.com Market Ltd (or its affiliates). Paddle acts as the seller of record for all transactions across supported regions (including the US, UK, EU, Australia, and internationally).

2. 14-Day Money-Back Guarantee

All EmmaPrep subscription plans (Starter, Pro, and Advanced) are covered by our 14-day satisfaction guarantee. If you are not completely satisfied with our platform:

• Contact our support team within 14 days of your initial purchase for a full refund.
• No questions asked — refunds are credited back to your original payment method via Paddle.

3. Renewal & Refund Eligibility

For subscription renewals and ongoing plans:

• Initial Purchase (Within 14 Days): Eligible for a full refund upon email request to our support team.
• Annual Plan Renewals: If your annual plan automatically renewed and you did not intend to renew, contact us within 7 days of the renewal charge for a full refund.
• Monthly Plan Renewals: Monthly renewal charges are non-refundable once the billing period has commenced; however, you can cancel future renewals at any time from your account settings or Paddle Customer Portal.

4. How to Request a Refund

To initiate a refund, please send an email from your registered EmmaPrep account address to:

Our support team processes refund requests within 2 business days. Approved refunds are credited back to your original payment method via Paddle within 5–10 business days depending on your financial institution.

5. Self-Serve Subscription Cancellation

You can cancel recurring billing at any time without contacting support:

1. Log in to your account and go to Settings > Plan & Billing.
2. Click Manage Invoices & Cards to open the self-serve customer portal.
3. Select Cancel Subscription.

Upon cancellation, your Pro features will remain active until the conclusion of your current paid billing period.