Chapter 1
Behavioral Competencies: Leadership
Course: Shrm Cp Test Prep
Subject: Shrm Cp
Chapter: Behavioral Competencies Business Cluster
In this lesson, we will examine the key elements of effective consultation within organizations.
We will focus on the knowledge, skills, abilities, and other characteristics (KSAOs) required to collaborate with organizational stakeholders in assessing business challenges, identifying opportunities, and designing, implementing, and evaluating change initiatives.
The concepts we will cover include:
- Organizational Change Management Theories and Models
- Organizational Change Processes
- Consulting Processes
- Effective Consulting Techniques and Key Components of Successful Client Interactions
- Methods for Designing and Delivering Human Resource Functions and Processes
Topic1: Organizational Change Management Theories and Models
Organizational change management theories provide frameworks to guide the process of transforming organizations. These models help HR professionals manage resistance to change, engage stakeholders, and ensure successful transitions.
The following are key models in organizational change management.