Chapter 1
Behavioral Competencies: Leadership
Course: Shrm Cp Test Prep
Subject: Shrm Cp
Chapter: Behavioral Competencies Interpersonal
Relationship Management refers to the knowledge, skills, abilities, and other characteristics (KSAOs) required to establish and sustain a network of professional contacts both within and outside the organization. It involves building and nurturing relationships, functioning effectively as a team member, and managing conflicts while supporting organizational goals.
In this lesson, we will explore methods for managing relationships within an organization by examining:
- Types of conflicts
- Conflict resolution strategies
- Negotiation tactics, strategies, and styles
- Trust-building techniques and relationship-building practices
Topic 1: Types of Conflict and Conflict Resolution Strategies
A Conflict is a situation where there are opposing thoughts, actions, or ideas that disrupt the status quo. It arises from differences in interests, expectations, values, or opinions between people or groups. Conflict can manifest in various forms, including interpersonal disagreements and broader organizational disputes.