Chapter 1
IT Concepts and Terminology
Course: Comptia Tech Fc0 U71
Subject: Comptia Tech Fc0U71
Chapter: Applications And Software
Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think, learn, reason, and make decisions. AI is integrated into a wide range of tools and services across industries to enhance productivity, automate processes, and improve user experiences.
1. AI Chatbots
Purpose: AI chatbots are automated programs designed to simulate human-like conversations using text or voice. They are primarily used to handle customer queries, offer basic support, provide automated services, and reduce the need for live human interaction in routine scenarios.
Technical Features:
- Natural Language Processing (NLP): Enables the chatbot to understand and process user inputs in human language. NLP techniques include tokenization, named entity recognition (NER), sentiment analysis, and intent classification.
- Machine Learning (ML): Allows the chatbot to improve over time by learning from previous interactions. Supervised learning is often used during training, while reinforcement learning may be used to optimize dialogue management.
- Integration with APIs and Databases: Chatbots often connect to external systems such as CRMs, booking systems, inventory databases, or analytics engines to perform actions like: